We’re looking for a Tech Support Representative (or a lead generation pro who knows Upwork) to help our clients improve their results on Upwork using the platform. 🚀

What You’ll Do

💬 Support Clients: Provide quick daily support through Intercom, email, and Slack.

🔍 Check Profiles: Review client setups and freelancer profiles to ensure they’re optimized.

🛠️ Handle Requests: Turn client requests into tasks for our tech team.

🤝 Work with the Team: Collaborate with developers, account managers, and Upwork experts.

📊 Keep Clients Updated: Track progress on tasks and inform clients regularly.

What You Need:

✅ Experience in tech support (B2B/SaaS) or Upwork lead generation.

🌐 Knowledge of how Upwork works.

🗣️ Good English skills for communication and problem-solving.

📚 Familiarity with tools like Intercom, Notion, Hubspot, and search methods like Boolean/ElasticSearch.

Why Join Us?

🎯 Bonuses: Earn extra for meeting goals.

🚀 Career Growth: Start as a Tech Support Representative and grow into roles like Customer Success Manager or Account Manager.

📘 Continuous Learning: Get ongoing training to deepen your knowledge of Upwork and stay up-to-date with the latest algorithms.

✨ Make an Impact: Help freelancers and agencies succeed on Upwork with GigRadar!

Let’s build something amazing together! 🌟

Important:  

- The candidate must be able to cover the US time zone, meaning their workday would start at 8–9 PM Kyiv time.  

- Experience with Upwork (both from the client’s side and as a freelancer/agency).