Key Responsibilities:

• Conduct demo calls for prospective leads
• Win as many deals as possible
• Manage CRM (HubSpot) pipeline
• Provide support to existing clients
• Foster long-term and strong partnerships with clients
• Advocate for a win-win approach in all interactions
• Maintain regular communication with customers, partners, and suppliers, addressing their needs with empathy
• Upsell to clients
   

Requirements

• Proven experience in a B2B Customer Success Manager role, preferably within the SaaS industry. from 1 year
• Extensive knowledge of Upwork and a strong background in lead generation on the platform
• Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with clients
• Strong problem-solving and analytical skills, with a keen eye for identifying client needs and opportunities for growth
• Ability to work both independently and collaboratively in a fast-paced, dynamic environment.
• Experience with Hubspot,
• Experience with search queries such as Boolean / ElasticSearch
• Confident and professional communication skills in English. Both verbal and written.